Mobile Phone Earpiece Faults

Mobile phone earpiece faults are usually easy to diagnose and quite easy to rectify most of the time. Mobile phone earpiece faults can be identified by the following symptoms:

You cannot hear the caller.
The callers voice is distorted or difficult to understand.
The callers voice is too quiet.

Should your mobile phone display any of the above symptoms, the first thing to do would be to ascertain that the problem is indeed with your mobile phone and not with the callers phone:

Do the symptoms occur with most callers or do the symptoms only occur with one specific caller? - If the symptoms occur only with one specific caller, the problem may be with the callers phone.
Is your phones earpiece volume turned down? - Check to ensure your phones earpiece volume is at an acceptable level. With most phones, the earpiece volume can be adjusted only during a call either with dedicated volume keys at the side of the phone or using directional arrow keys on the phones main keypad.
Are you in a low reception area or is the caller in a low reception area? - Weak network signal is one of the most common causes for the voice to 'break up' during a mobile phone call.
Is the earpiece blocked? - The earpiece holes are easily identified on most mobile phones by a series of small holes in the phone case, usually just above the phones screen. If you can locate these holes, check that the holes are not blocked by fluff or grime. If they are blocked, try cleaning the holes with a soft toothbrush or similar implement, however be careful not to shove enything in the holes as you may damage the earpiece or other components of the phone.

If after reading the above you are sure that your mobile phones earpiece is faulty, it may need to be replaced. On most mobile phones this is an easy and inexpensive repair, however there are exceptions. If you would like PhoneGoods to undertake an earpiece repair on your mobile phone, Contact Us for further details and a quote.